Shanghai East Hospital - International Medical Center

Shanghai East Hospital International Medical Department, affiliated with Tongji University and located in the heart of Lujiazui, Pudong New Area — the financial district home to most of Shanghai's expat communities and multinational regional headquarters — provides comprehensive medical services for international patients and high-end healthcare consumers, focusing on senior executives, diplomats, expatriate families, Hong Kong, Macau, and Taiwan compatriots, and holders of international commercial health insurance. The department maintains the hospital's unique tradition of 24-hour outpatient, emergency, and inpatient care, with dedicated private treatment areas, star-rated hotel-like inpatient wards, and dedicated internationally-serviced operating rooms equipped with anaesthesia protocols suitable for Western patients. Medical services cover general medicine, cardiology, emergency medicine, general surgery, orthopedics including arthroscopic procedures, neurology, obstetrics and gynecology with 24-hour obstetric emergency, pediatrics, otolaryngology, post-surgical rehabilitation, and Traditional Chinese Medicine consultation and acupuncture. On-site MRI, CT, digital X-ray, echocardiography, and fully automated laboratory facilities are available same-day for international patients. The center coordinates direct billing for Aetna, Cigna, MSH, Allianz, and Bupa, with English-speaking coordinators on duty every day including holidays, and bilingual digital medical records accessible via patient portal for repatriation continuity. On-site diagnostic services include MRI Scan, CT Scan, Echocardiogram, Blood Panel, and other advanced diagnostic studies, all scheduled with priority pathways for international patients to minimize total visit time. The department also provides 24-hour emergency services for international patients with acute conditions, with dedicated pathways in place to reduce wait times for urgent evaluation and care. English-speaking medical consultants and reception staff are available every day, complemented by dedicated international patient coordinators who manage the entire patient journey from arrival through discharge and professional medical translation support as needed. Direct billing is accepted for all major international insurers including Aetna, Cigna, MSH, Allianz, and Bupa, with on-site insurance coordinators handling pre-authorization, guarantee-of-payment letters, and detailed claim documentation. Appointments can be arranged via Phone / WeChat / Online, with bilingual coordinators confirming exact arrival instructions in advance.